1 Message
Black Friday Deal, 2024, NOT Honored
xFinity Account Number__[Edited: "Personal Information"]
I recently decided to take advantage of xFinity’s Black Friday Deal. Since the phone I wanted was a tablet phone, I called xFinity Mobile at least three times before I activated the Black Friday Deal to make sure that the phone I wanted was an allowed choice and available. I was assured each time that the phone I wanted/chose, the Samsung S10+ Ultra, was available.
The xFinity Reps seem to NOT like my choice and kept trying to get me to accept the Samsung S24 Ultra instead. I already have a Samsung 23 Ultra and wanted the increased screen space of the 14.6in screen of the Samsung S10+ Ultra Cell Phone. The Black Friday Deal said that I could have the phone of my choice, and I want/need the Samsung S10+ Ultra Cell Phone. Both Cell Phones have 4K screen resolution and the Samsung S10+ Ultra costs the same, right at $1300.
How do I get xFinity to honor their commitment to the Black Friday DEAL which guaranteed the Cell Phone of MY CHOICE which I made sure was available and an allowed choice?
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you very much for reaching out to our team here @user_jdv6bt. I will be happy to check on that Mobile order for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_i5o7a8
1 Message
4 months ago
They didn't honor Black Friday Deal for me either. I spent many hours visiting their store and also chat online with billing and bundle deal department but didn't get my issue solved. The black friday bundle is $35/month for internet + 1 mobile line. I was charged for both internet and mobile. The black friday deal should be one unlimited mobile line at $0.00 and $35.00 for internet.
The bundle team replied in their chat "from our end, I have checked, and yes, you qualify for the online at $0.00 cost. However, you are also correct that the discount has not been applied yet. I can escalate your chat to our mobile department so they can address why the discount has not been applied yet."
Then they started kicking the ball. They transferred me to the billing department and the billing department said "As per my end, I am unable to see the promotional credits. However, you need to visit the store to reconfirm this deal."
It's obvious that I was contacting them because the store didn't solve my problem and directed me to contact customer service.
Next, the billing department person escaped our chat and connected me with the bundle department again.
I spent almost 2 hours visiting the store and 2 more hours chatting with the xfinity team online but my problem is still not solved. They are not trying to solve the problem but kicking the ball to other departments.
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user_w9g8xo
2 Messages
3 months ago
Same thing here. I was suppose to get $35/mo internet plus 1 mobile line free for a year. Now they are charging me $68 for mobile and $40/mo for internet.
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user_1wlora
2 Messages
1 month ago
This happened to me too! I was suppose to be able to have 300mbps internet and add a mobile plan and have a $65 TOTAL bill. That has not happened, I have fought with their customer service EVERY month since. I have had $80+ bills every month since. The customer service lies to me every month even though I have screenshots of their promises. The Black Friday deals are a SCAM!
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user_pj5ibw
1 Message
1 month ago
Another victim here. I also signed up for the black friday deal of internet at $35/month with one free line included. However, the agent incorrectly added a second line when they transferred my phone number over to my xfinity account.. As I did not ask for (or want) two lines, I had the other line removed. Come to find out later, the promotion was attached to that other line for some reason and I am now being billed separately for mobile and internet. I have been calling in each month only be given the run around by clueless agents who can't help and keep transferring me back and forth between the mobile and internet departments. I just want the initial promotion I signed up for applied to my actual mobile line, otherwise I'll be ending my services with xfinity.. This has been the worst customer service experience ever.
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