Bizarre new problem with automated chat

Here's a new one from the wonderful xfinity support: I called the main number trying (unsuccessfully) to get a live agent. After several of the usual, oft-complained about go-rounds with the bot, the system put me in a 'chat-loop': the message said "your phone has been deactivated" !!  The phone in question is a TracFone, i.e., NOT part of the xfinity service. Now, any call I try to make to any number goes back to the xfinity call, with the message "please hold while we connect you to a customer service rep.", then "your phone has been de-activated". I can't even imagine how the almost useless xfinity auto. support system managed to disable a TracFone by re-directing any calls back to the xfinity system auto. support.  I finally got a live agent (using a different phone), and after being shuffled to 3 different departments, they got me a tech. support 'supervisor'. His "solution" was to schedule a service appointment (a few days from now), and suggested I also contact the TracFone IT department! Nice going xfinity executives! In your tireless quest to cut payroll, your awesome automated support system can now prevent calls from ever originating! Doubt if the "upgrades" will help your stock prices recover from the 2021 Q3 drop-off, but I'm sure you will come up with new ways to bump the profit margin.