Visitor
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9 Messages
Billing/Customer Service
I have been on the phone with Xfinity since 8am this morning. I have been hung up on every single time with no call back. I then attempted to call customer care and got 2 separate foreign speaking agents who hung up on me again. I need help to resolve my issues
XfinityGabriel
Official Employee
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2.4K Messages
1 year ago
Oh, my @user_2b577a! This is definitely not the experience that we like to hear about. Thanks for taking the time to visit us on our forums page for help with the billing concerns. We will certainly do everything within our power to turn that around. Would you mind providing more details of what's going on so we can help?
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XfinityGabriel
Official Employee
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2.4K Messages
1 year ago
Ah, okay @user_2b577a! Thanks for providing these details. I have scheduled a payment instead of a payment arrangment before so I can relate. Are you familiar with how to schedule a payment arrangement? If you are able to do so now by following these steps below, you can get services back on. Please let me know if this helps.
1. If you need more time to pay your bill and you’re eligible for our flexible payment options, you’ll see a card on the Overview page of My Account that recommends chatting with us. To set up a payment arrangement with Xfinity Assistant, click Chat for options.
2. Select Billing and payments.
3. Click Set up a payment arrangement.
4. You can choose when to add your payment method. If your service is already suspended or if the date you’re able to pay falls on or after the date your service will be suspended, you’ll need to add a payment method and schedule a payment in My Account.
5. If you select Add a payment method later, you’ll continue setting up a payment arrangement through Xfinity Assistant by choosing a date.
6. You’ll see a confirmation with a reminder to add a payment method by your payment arrangement date.
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