Visitor
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1 Message
Billing
I was not notified before my bill sky rocketed that my promotion was coming to an end. I reached out before the due date of my bill and was refused help. I was told that if I canceled I would have to pay regardless. The billing begins the day you start services keeping you one month ahead. The agent said that I was one month behind, that you pay AFTER the month, except my bill is due on the 22nd. That makes zero sense. I told her to put me on the new promotion that was $70 a month for five years including Peacock. I had two agents telling me that I was wrong and that I couldn’t get that deal because it didn’t exist even though it’s promoted all over Xfinity website. I want a $30 refund for my overcharge for not being notified and I want the promotion that’s being promoted all over the website
XfinityJeffB
Official Employee
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871 Messages
2 hours ago
Hello user_8xtpap, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and we will do our best to help you.
That plan may not have been available to you as it is a new customer offer. Your notification of price change is communicated on your bill in the notices section. We can look at some other plan options for you though.
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