Hey there, @user_ley91b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from with wanting to have the automatic payments shut off. You will want to access the account online or via the app to update the payment options, and turn off automatic payments. You can find the steps here. Please let us know if you have any other questions/concerns, we are happy to help!
XfinityAdrienne
Official Employee
•
2.4K Messages
10 hours ago
Hey there, @user_ley91b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from with wanting to have the automatic payments shut off. You will want to access the account online or via the app to update the payment options, and turn off automatic payments. You can find the steps here. Please let us know if you have any other questions/concerns, we are happy to help!
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