Billing

Greetings, @user_shuuea! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment arrangement. You have definitely come to the right place for assistance.

If you end up missing a payment when you have a payment arrangement in place, it won't be the end of the world. Depending on how long it has been since your last payment was made, and how long you've been with us, your service will most likely be suspended, but your account will not be closed, at least not right away. As soon as you can pay off the past due balance, your service will be restored. You may even be eligible for some other repayment programs, depending on what is available for your account.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.