Billing

I keep making double payments a month for this company, I just made a payment of $150 on the 12th, of this month, there isn't any reason I should be paying another $145 again, this needs to be fixed or I will be switching Internet providers, I've had nothing but issues with this, and it still has not been fixed, I would like to have a for the day we didn't have Internet for the whole day due to an "outage in my area"