Visitor
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1 Message
Billing
I'm currently paying $70 per month for 500 Mbps. I understand that the advertised $70 1 Gig five-year promotion is restricted to new customers, so I'm not asking you to override that promotion.
I want you to review all existing-customer, loyalty, retention and account-specific offers for 1 Gig or higher service.
I'm already paying $70, so my goal is to upgrade to at least 1 Gig while keeping my monthly internet cost at $70 or less.
I also have a competing WOW! offer for 1 Gig at $55 per month with a price lock, so I am considering switching if Xfinity cannot offer a competitive Gig plan.
Please tell me every 1 Gig or higher offer currently available on my account, including the monthly price, price-guarantee period, equipment charges and any AutoPay requirements. Please do not make any changes to my account until I approve them.
EG
Expert
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121.4K Messages
5 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.5K Messages
5 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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