Visitor
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1 Message
Billing
This bill keeps getting all the time! I’m a single retiree on a limited income. I have never received any promos or senior citizens discount. T-
Mobile is now in my neighborhood and let me tell you, there costs are looking awfully good. Please tell me why I should stay with Xfinity or change to T-Mobile?
I’ve been with cable since it came in.
Thank you
Arlene [Edited: "Personal Information"]
XfinityAmira
Official Employee
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5K Messages
2 hours ago
Hi aroerivk! We appreciate you reaching out to our Xfinity Forum. We certainly do not want to lose you as a customer, and please know that my team is here to support you. I definitely understand how important it is to have a manageable bill. I'd love to have the opportunity to assist and review available offers that better fit your billing needs. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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