Visitor
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2 Messages
Billing
I received a crazy bill for unreturned equipment. I have been charged an unreturned equipment fee for like 5 years and I need that reduced and I need this bill discounted. How do I handle this? This is how they treat "diamond" customrs.
XfinityLinda
Official Employee
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2.7K Messages
5 hours ago
Thanks for meeting us here in our community about your billing for unreturned equipment, @user_e6u7kl. We're happy to help look into this for you. Please send us a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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