Visitor
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1 Message
Billing
My Xfinity Internet bill has increased from approximately $25 to $45 and now to $83 per month over the course of three years, while my service has essentially remained the same.
I recently spoke with two separate Xfinity representatives, and both told me they had made changes to lower my monthly bill. However, when I check my account and upcoming bill online, I see no reduction at all.
I would appreciate assistance from the Digital Care Team in reviewing my account and confirming what rate changes, if any, were actually made.
XfinityAmira
Official Employee
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4.9K Messages
3 hours ago
Hi user_wru36v! Thanks for reaching out on our Xfinity Forum regarding this billing concern. Please know my team is always here to support you with your service needs. If you made the account changes during your current billing cycle, the changes will not appear or reflect on your end, until your next month's billing cycle. My team would be more than happy to double-check this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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