Visitor
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1 Message
Billing
I just need to update the expiration date on the card for autopay but get a message that I can’t online as I don’t have permissions even though I’ve paid this account for decades. I’ve wasted 30 minutes on this and getting frustrated as can’t talk to anyone to do this simple activity
XfinityAdrienne
Official Employee
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2.1K Messages
8 days ago
Good Morning, @user_yeapmy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the card information updated online for your automatic payments. Have you attempted to clear your cache/cookies on the browser and attempting to update it again? Can you confirm you are logged in with the primary user? If those don't work, can you attempt using an incognito mode on your browser and see if that will allow you to update the details? Please let us know.
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