Billing

user_qb2dgh. Thank you for bringing this to our attention. I can certainly understand your concern, especially if you were expecting your promotional offer to continue when upgrading your device. I'd like the opportunity to review the account details and the terms associated with the upgrade to better understand what happened and whether the promotion was impacted as part of the transaction. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it