Visitor
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1 Message
billing
I thought these phones the two lines that I have were paid for the back one March 5, and according to the person in the Xfinity store that he prorated my bill and I paid that and I had gotten a new phone and he told me I wouldn’t get a bill for 45 days. I’m wondering why y’all did an automatic payment all my account.
XfinityDena
Official Employee
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4.2K Messages
1 hour ago
Thank you for reaching out @user_uh3b1h We bill monthly for both Xfinity Mobile and residential services. I would be happy to take a look at the account and see what the charges were for.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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