Billing

user_8svvkx I am genuinely sorry to hear about the frustration you’ve experienced over the last three months. It sounds like you have spent a significant amount of time and effort trying to get this resolved between calls and office visits, and I truly apologize that we haven't hit the mark for you yet. I would like the opportunity to turn this experience around and take a fresh look at your billing and account history to help. I want to make sure your concerns are heard and addressed properly. When you have a moment, please send us a direct message with your full name and complete service address.This way I can investigate this for you immediately.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it