@EG Thank you for moving the post here, so we can help out!
Hello user_s5fy48. Thanks for creating a post on our Xfinity Forums. I would be happy to help you out with the account changes. Can you please send us a direct message with your name and service address? We will have to verify the account, but from there we can help with the account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
EG
Expert
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115.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.8K Messages
2 hours ago
@EG Thank you for moving the post here, so we can help out!
Hello user_s5fy48. Thanks for creating a post on our Xfinity Forums. I would be happy to help you out with the account changes. Can you please send us a direct message with your name and service address? We will have to verify the account, but from there we can help with the account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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