billing

Hello,

I am writing to formally document and dispute ongoing billing and repeated collection calls related to an Xfinity account that was properly closed.

My spouse and I canceled our Xfinity service, returned all equipment, and set up a two-month payment plan to resolve the remaining balance. That payment plan was paid in full and on time.

Despite this, we continue to be billed and are receiving repeated phone calls—approximately three to four calls per day—regarding an alleged balance. Some of these calls have occurred as late as 8:00 PM.

During multiple conversations with Xfinity representatives, we have clearly explained that:

• The service was canceled,

• All equipment was returned, and

• The agreed-upon payment plan was completed.

However, representatives continue to state that payment is required because the “service is interrupted,” even after being informed repeatedly that the service was canceled. These explanations are ignored, and the calls continue.

At this point, the volume and persistence of these calls—despite prior notice and payment—feel harassing and disruptive. We are requesting the following immediately:

1. Written confirmation that the account is closed with a zero balance.

2. Immediate cessation of all collection and billing calls.

3. Written clarification as to why billing and calls have continued after cancellation, equipment return, and payment completion.

This message is being documented for recordkeeping purposes and may be shared with the Texas Office of the Attorney General should this matter not be resolved promptly.

Please respond in writing.