Hello, @user_gnc9na thank you for reaching out over Xfinity Forums. You've contacted the right place, I can do an account review and see what promotions I have available. I'm always reaching out to my providers as well to check on new options when my billing increases as well. Since I'll need to gather some information that we don't want in our public conversation, when you have time. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
XfinityJustinC
Official Employee
•
1.9K Messages
2 hours ago
Hello, @user_gnc9na thank you for reaching out over Xfinity Forums. You've contacted the right place, I can do an account review and see what promotions I have available. I'm always reaching out to my providers as well to check on new options when my billing increases as well. Since I'll need to gather some information that we don't want in our public conversation, when you have time. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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