Billing

Hey there, @user_d2zztu! Thanks for creating a post with your Xfinity Mobile billing and customer service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! Don't forget: we ask that you avoid including any sensitive or personal information when posting publicly in the forum. We'll only gather such details from you if/when we have you send us a private/direct message. In this case, since we need to discuss some billing details, could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!