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user_972b16
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Visitor

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2 Messages

Thursday, November 6th, 2025 6:22 PM

Billing

AGENT stated would lower my bill. They lied. I will take all equipment to xfinity store. Over 30 PLUS YEARS AND AGENT LIED AND HUNG UP ON ME

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24 days ago

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XfinityGabriel

Official Employee

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2.8K Messages

1 month ago

 

user_972b16, Oh no! This is surely not the experience we like to hear about. As a consumer myself, I can certainly understand the frustration that is caused when you do not receive what was promised. We truly appreciate you for your long-time loyalty. You've come to the right place. Our team of experts can help rectify this over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_972b16

Visitor

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2 Messages

24 days ago

Again I was promised Xfinity would lower my Cable and internet bill from $193.00 a month to apx $125.00.per month. Being a customer over 30 plus years. I wanted to keep my Same channels and I have 3 CELL phones to boot. Help me please.  I WAS LIED TOO MANY TIMES. DO THE MATH OVER 30  YEARS AND LETS SAY LOWEST $175.00 A MONTH FOR 30 YEARS AND NEVER LATE NEVER .LOTS OF MONEY I HAVE PAID. HELP PLEASE 

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XfinityJohnG

Official Employee

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2.3K Messages

We would be happy to look into any account issues from here for you. Can you send that direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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