Billing

user_972b16, Oh no! This is surely not the experience we like to hear about. As a consumer myself, I can certainly understand the frustration that is caused when you do not receive what was promised. We truly appreciate you for your long-time loyalty. You've come to the right place. Our team of experts can help rectify this over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.