Visitor
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1 Message
Billing
I was given a confirmation number to ensure bill due date on Nov 8th, 2025, i was told i was given wrong information from assistant and for the error the reactivation fees would be taken down and they would just push date until nov 8th 2025 with no service disconnection
XfinityThomasB
Official Employee
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2.4K Messages
1 month ago
Apologies for the confusion on the billing user_qfkxsw. This type of thing we will need to look directly at the account history to isolate the issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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