user_vca7yj, Hi there! Thanks for taking the time out of your Wednesday to reach out. As someone who was prompted for a payment arrangement before, I can understand the concern. I am sorry to learn about this experience, with it not going any further. You've reached the right place. Over social media, we are a team of billing experts who are happy to help. Have you tried setting up a payment arrangement via our XFINITY assistant using the steps in this link here?
XfinityGabriel
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