Visitor
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1 Message
Billing
Hello, I have a case I want to see if I can get help with. I have been with Comcast for 9 years! I went in the store in March 2025 to get a box and the salesman created”unknowingly created another account in my name. About a few weeks ago my service I had been paying on was disconnected! They said I had another account that was not paid. What?’ I’ve had my account for 9 years and NEver EVER LATE OR MISSED A PAYMENT IN 9 years! They discovered the salesman created and account and wasn’t supposed to, I have been given run around for over a month they say they have corrected it! Now I’m being sued! It’s stressing me out! I pay MY BILLS! I have GOOD CREDIT! This is gone too far! I can’t spend no more time on talking about this, it’s a no brainer! But I can’t get them to understand it and it’s stressing me putting! I can’t eat or sleep!
XfinityJamesC
Official Employee
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2.2K Messages
17 hours ago
Greetings, @user_73nx74! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this duplicate account issue. This is never the type of experience we want our customers to have, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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111K Messages
16 hours ago
Concern moved here to the Billing help section.
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