billing

Hello, @user_tfitvv thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with getting credit for time without service. If you don't have time to reach out in the future, you can go to the Xfinity Assistance and request a credit: https://www.xfinity.com/support/articles/credit-xfinity-assistant

Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

Moved to Customer Service as this has nothing to do with Accessibility/disability.