Thank you for taking the time to reach out today. Can you tell us more about what issues you are experiencing when trying to sign in? If you have forgotten your username or password, go to netflix.com/loginhelp. Enter an email address or mobile phone number to reset your password. If you don’t remember either, you won't be able to use the "I don't remember my email or phone" option if billed through Comcast.
You may also check your email inbox, spam, or junk folders for messages from Netflix. If you find emails from Netflix, that email address is linked to your account and should be used to reset your password.
If you have access to the Netflix app on your X1 Box:
Choose a profile.
Push the left arrow on your remote to bring up the left-hand side menu.
Use the down arrow to navigate and select Get Help.
The associated Account Email address will appear under the Member option.
XfinityEva
Official Employee
•
1.6K Messages
2 days ago
Thank you for taking the time to reach out today. Can you tell us more about what issues you are experiencing when trying to sign in? If you have forgotten your username or password, go to netflix.com/loginhelp. Enter an email address or mobile phone number to reset your password. If you don’t remember either, you won't be able to use the "I don't remember my email or phone" option if billed through Comcast.
You may also check your email inbox, spam, or junk folders for messages from Netflix. If you find emails from Netflix, that email address is linked to your account and should be used to reset your password.
If you have access to the Netflix app on your X1 Box:
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