Visitor
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1 Message
Billing
I got a call from Comcast xfinity saying the 50% discount on my monthly billing was expiring today and if I don’t call back the full billing rate will resume. I am trying to verify if this is true or it was a fraudulent call.
XfinityAmira
Official Employee
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4.1K Messages
5 days ago
Hi user_sop4mk! Thanks for visiting our Xfinity Forum about this fraudulent call concern. We appreciate you being a customer with us and protecting yourself from fraud is something we take pride in. Xfinity will never call you informing you that your plan/promotion is expiring, so this definitely sounds like it was a fraud call. For more information on protecting yourself from fraud and different ways to report it, please follow this link Protecting yourself from fraud - Xfinity Support.
My team would love to double-check everything on your account and ensure all looks well. Please send us a Direct Message so that we can take a look. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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