Hello, user_t3w39m Thank you for reaching out on our community forums. I know how important it is to make sure your account is fully closed so that you are not billed any further for your account. There is a final bill 30 days out from you closing the account. That may be your final bill, but I would be more than happy to take a look at your account. Please send us a direct message so that we can get this resolved.
XfinityAbby
Official Employee
•
44 Messages
5 days ago
Hello, user_t3w39m Thank you for reaching out on our community forums. I know how important it is to make sure your account is fully closed so that you are not billed any further for your account. There is a final bill 30 days out from you closing the account. That may be your final bill, but I would be more than happy to take a look at your account. Please send us a direct message so that we can get this resolved.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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