Visitor
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4 Messages
Billing
Xfinity has had an issue with charging my account. I have given my information more than once. Please resolve this.
Visitor
•
4 Messages
Xfinity has had an issue with charging my account. I have given my information more than once. Please resolve this.
CC_Tony
Retired Employee
•
1.4K Messages
5 months ago
Good afternoon, @user_6e08d6. I am sorry to hear about your issues with making a payment. While this team cannot help you get your information on file, we can take a look at your payment and account history to see how you need to proceed. Please, send a DM to Xfinity Support with your full name and address. I'll see you there.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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