U

Tuesday, November 5th, 2024 10:07 PM

Billing

Was told a certain price and the price keeps on going up and down withdrew my account because nobody was doing anything about it so now I'm at a point where I might just go ahead and leave Xfinity completely I've been with the company for almost 4 years and nothing is being done about my situation

Official Employee

 • 

1.9K Messages

18 days ago

Hello user_thk31h, I run the bills in my house too, so I know all too well how important it is to have consistency and confidence in your bills. I'd love a chance to work with you and get this figured out. I would like to make sure we know exactly what you're needing help with. Can you please share some details regarding your situation? Was there a recent promotion that you started, or maybe a promotion rolling off your account? 

 

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