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user_k5wvsi
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3 Messages

Thursday, October 31st, 2024 3:01 PM

Billing

I am trying to connect with an Xfinity human connection & the system is not allowing me to bypass the automated system. Please assist 

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2 hours ago

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XfinityGabriel

Official Employee

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1.8K Messages

3 hours ago

 

user_k5wvsi Hi! Thanks for reaching out. I understand how important it is to connect with a live human from Xfinity. I am so sorry to learn that you have not been able to bypass the automated system. You've come to the right place. We are a team of specialists that are dedicated experts when it comes to assisting our Xfinity family. How can we help?

 

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user_k5wvsi

3 Messages

I am needing to connect with a person to discuss my services interruption due to my banking information. I was assured & have the chats that this wouldn’t happen & that all I needed to do was reach if this happen but I am unable to bypass the automated system to discuss the option the rep provided to me on Oct 14th when I reached out to Xfinity in amble to time to try & mitigate this occurrence 

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3 hours ago

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XfinityGabriel

Official Employee

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1.8K Messages

 

user_k5wvsi, Thanks for sharing this information. As someone who relys on my internet services for work, I will do everythig I can to get this resolved for you as quickly as possible. To help make the process of scheduling a payment arrangment easier, here is a really convenient and simple way for settiing up your bank information for a payment arragement here at this link. I will be happy to further discuss the interruption due to the bank information with you privately. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_k5wvsi

3 Messages

2 hours ago

Due to my understanding of listening to the rep who was very nice & helpful I am in a very difficult situation of not being able to work & provide needed assistance to those that need me services. The only reason I just love my cell service over to Xfinity (yesterday) was because of the phenomenal customer service experience & now I am unable to work. Please assist

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XfinityGabriel

Official Employee

 • 

1.8K Messages

 

user_k5wvsi, I will be happy to further discuss the interruption due to the bank information with you privately. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

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