Hello, user_4riugg! Thanks for reaching out to us on the forums! If you have service with us and a bill was due, this would most likely be the reason for money being collected. If you'd like us to have a further look into this and verify the account, kindly click on the Direct Message icon located at the top right corner of the page. Then, click on the pen and pad icon, and enter "Xfinity Support" in the "To" section of the chat. Please provide us with your first and last name, along with your full address, so that we can offer you further assistance.
XfinityMichaelC
Official Employee
•
4.1K Messages
8 days ago
Hello, user_4riugg! Thanks for reaching out to us on the forums! If you have service with us and a bill was due, this would most likely be the reason for money being collected. If you'd like us to have a further look into this and verify the account, kindly click on the Direct Message icon located at the top right corner of the page. Then, click on the pen and pad icon, and enter "Xfinity Support" in the "To" section of the chat. Please provide us with your first and last name, along with your full address, so that we can offer you further assistance.
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