1 Message
Billing
I need to talk to someone. My service has been shut off, when I don't owe a bill until the 18th!!!!! I need someone now!!!!!!!!
1 Message
I need to talk to someone. My service has been shut off, when I don't owe a bill until the 18th!!!!! I need someone now!!!!!!!!
XfinityBillie
Official Employee
•
2.7K Messages
10 days ago
@user_45oshh Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating it would be to have services not working, I'm happy to take a look and see what's happening. Please send us a DM to Xfinity support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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