Billing

I live in a community where I am required to pay for cable, even if I don't want it. Why doesn't that amount show up on my billing along with the other charges? I am paying $45.14 per month through my rent bill (required) along with my other monthly charges. Shouldn't my billing show that additional amount? Since it is not shown on my monthly bill, how do I know where that money is going?

I also don't think it's fair to make people pay for something they may not want. It's been that way for the last 20 year and no one seems to question it. There are 170 units here and we ALL have to pay that. Some people use Dish and other services, yet they still have to pay that monthly fee. Somehow that does not seem fair or legal to me.

i just want to see that amount applied to my billing so I know where it is going.

Responses

EG

Expert

•

110.7K Messages

1 year ago

The concern is not "X1" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

0

MaryLouJW

New Poster

•

6 Messages

No, question was not answered.

1 year ago

0

XfinityJamesC

Official Employee

•

2.2K Messages

1 year ago

Greetings, @MaryLouJW! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

6

0

MaryLouJW

New Poster

•

6 Messages

@XfinityJamesC I did do that but it was incomplete. I have a .pdf file showing all the information on my rent, including the CATVSA charge and a second sheet showing all of my billing information. This avoids errors in tranposing numbers at which I am very good at doing. So, how can I send this file to you? It would have the answers to any questions you might have.

(edited)

1 year ago

0

XfinityVianney

Official Employee

•

2.2K Messages

You can upload screenshots within our private chat if you want to follow up with our direct message. The system may not let you upload the PDF, so this would be another route @MaryLou. Typically, when the billing is handled by the community, they should be able to provide some more information as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

MaryLouJW

New Poster

•

6 Messages

Okay, I can turn the pdf into a screen shot. so where do I go to post it?

1 year ago

0

XfinityJosephA

Official Employee

•

1.7K Messages

MaryLouJW you'll want to follow the instructions in the thread to send us a direct message. Just include your name and service address. Once we locate your account we can send you a verification message and answer your billing question. You most likely don't need to screen shot anything. Sometimes communities have their Xfinity services included in their rent, that's a possibility. But we can provide you with a detailed answer in your DM. We appreciate it!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

MaryLouJW

New Poster

•

6 Messages

@XfinityJosephA Okay, I think I can handle that. Thanks!

1 year ago

Customer Service

MaryLouJW

Billing

EG

MaryLouJW

XfinityJamesC

MaryLouJW

XfinityVianney

MaryLouJW

XfinityJosephA

MaryLouJW

New to the Community?