New Poster
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1 Message
BILLING
If you check my account, my service had numerous days of outage. I chatted online as was promised a credit for the days that it was out (probably at least 7 days in total). Now i get my bill and it is ten dollars HIGHER. What gives?
Responses
ComcastJamesH
Official Employee
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117 Messages
2 m ago
Greetings, @RH54GI! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to reach out to us. I'm sorry to hear about the recent issues with your service, but you have definitely come to the right place for assistance. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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