marvyan's profile

New Poster

 • 

1 Message

Sun, Jan 10, 2021 8:00 AM

Billing

My bill went up $11.00 even though I am under contract.

 

Responses

maxlechat

Contributor

 • 

23 Messages

5 m ago

I just posted something similar..... In addition, my bills arrive with the due date only a few days from when I receive the bill. It's impossible for my payment to reach Comcast by the due date. I've wrote to them about this nearly every month and have never once received a response.

ComcastChe

Official Employee

 • 

6.1K Messages

5 m ago

Hi @marvyan, and thank you for posting to the Xfinity Forum to get an understanding of your rate increase. I can understand why this would be concerning and hope that I can offer some clarity. Because you are in a contract, the base price for your package and services should remain the same during the entirety of your agreement. In addition to the monthly price for the service, there are equipment and installation taxes and fees, including Broadcast TV Fee and the Regional Sports Network Fee. 

 

Customers in a promotion or minimum term agreement will not see price changes to services that are part of your promotion affected during the promotion. Changes to Broadcast TV and Regional Sports Network Fees as well as taxes and fees will change where applicable, as well as equipment rental fees if the equipment is not included in your customer's package. 

 

Between November 20, 2020 - December 19, 2020, on your bill statement, all customers received notification of service rate changes.  These can be found on the last pages of your bill. These notifications notify all customers of rates that are changing for current services and packages and include the to/from rates. Can you please review that bill and let us know if you have questions we can assist you with? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
ComcastChe

Official Employee

 • 

6.1K Messages

5 m ago

Hi @maxlechat. We appreciate you for sharing your experience. I can see why this would be an inconvenience. I would be happy to look into this to see how I can help. Feel free to follow the steps I provided above to send me a private message.

 

In the meantime, if you weren't aware, there are a few ways to ensure you don’t miss any future payments because of this. You can: 

You also have the option to change your bill due date to a different date going forward. You can do that in My Account too. If your bill is already past due, this option will not be available to you.

  1. Log into https://comca.st/3iwJ95P
  2. Select Billing, then Bill and Payment Settings
  3. Click on Schedule a Payment
  4. Then go to Payment Date and choose a new due date

Please let us know if you have any other questions or concerns we can help with. 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here