Visitor
•
2 Messages
Billing Subscripction issue
I tried using the Xfinity app to change my speed plan to 2gb since it included the packages I was already using and then I could drop those packages but it gave a prompt to contact live support after sign documentation to submit order and didn’t change plan or speeds.
EG
Expert
•
120.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEva
Official Employee
•
2.7K Messages
2 hours ago
Hi @user_28pcs3 thank you for reaching out about your plan change. Do you currently have any grandfathered or bundled services you are looking to remove?
2
0