Visitor
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2 Messages
Billing Subscripction issue
I tried using the Xfinity app to change my speed plan to 2gb since it included the packages I was already using and then I could drop those packages but it gave a prompt to contact live support after sign documentation to submit order and didn’t change plan or speeds.
EG
Expert
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120.7K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.7K Messages
1 hour ago
Hi @user_28pcs3 thank you for reaching out about your plan change. Do you currently have any grandfathered or bundled services you are looking to remove?
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