Visitor

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2 Messages

Thursday, December 4th, 2025 6:51 AM

billing statement

Hello.

I need a billing statement for the past several month but I am only seeing one for November this year when I have been xfinity customer for years. Bothe the web and app are showing the same thing.   I assume this is happening because my account recently was newly opened to resolve the issue happened in account transfer. Through the chat, I  was able to get links to  my old statement but all the link with different url opened the same billing statement, the one I mentioned above.

I need the billing statement for July 2025-October2025 asap. Thank you 

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Official Employee

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3.9K Messages

2 hours ago

Thank you for reaching out @user_qhyhv7 Are the billing statements on a previous account and not the current account? You can switch between accounts. The link to assist is https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

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