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user_3wy7qq
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Monday, September 9th, 2024 4:46 PM

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billing statement unavailable

I am specifically trying to download the Apr 20 - May 19 (2024) billing statement. I am able to download more recent ones, but this one just spins like it is going to open, but then does not.

I tried logging into an incognito window so cookies and cache were taken out of the mix, but it still does not navigate properly. The newer statements download fine.

I need this for expense reporting.

Question

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Updated 

8 months ago

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user_3wy7qq

2 Messages

8 months ago

Error details (via F12 on Chrome, Console)

https://api.sc.xfinity.com/session/ssm/bill/pdf?statementDate=04-16-2024' from origin 'https://customer.xfinity.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_3wy7qq, thank you for taking the time to reach out on social media.  I understand your concern with downloading the bill, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

0

EG

Expert

 • 

110.1K Messages

8 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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