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user_cj4who
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Tuesday, September 3rd, 2024 9:54 PM

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Billing statement not shown in my account

I have been asking over 3 months to get a copy of billing statement that for some reason disappeared from my account after I moved the service; none of the close to 12 agents I have chat with have been able to provide a simple information like that; is there any way I can obtain this information? This is really frustrating!

Question

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Updated 

8 months ago

54

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XfinityAldrik

Official Employee

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2.1K Messages

8 months ago

Thank you for reaching out to us @user_cj4who! Do you know if the username you are signing in to is linked to the previous account/address? We will want to make sure the username being used is linked to the previous account and listed as a primary or manager ID to view billing statements. If your username is linked to your current account and the previous account, we will want to follow the steps in this article to switch to the previous account. 

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user_cj4who

3 Messages

8 months ago

Hi! Yes it is linked to previous address, it actually shows a different account number than the current address, however it is shown as inactive and whenever Im trying to switch between accounts, the system remains on my current account, basically I have no access to that old account although it is linked to my profile

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XfinityAldrik

Official Employee

 • 

2.1K Messages

I appreciate you for trying to resolve this using the steps in that article @user_cj4who! Could you please send our team a direct message with your full name, previous address, new address, and the username you are using to sign in? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_cj4who

3 Messages

Thank you, I have sent the message

8 months ago

0

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