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Sunday, June 23rd, 2024 5:59 PM

Billing revised without an email

I don't think we ever received that all customers will move from 12$ to 20$ monthly bill. But today I was told by chat and over phone, I received the email on May 1st. I am confused where the disconnect and how can they increase from 12$ to 20$?

None of them helped me. How do I resolve this issue?

Official Employee

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1.5K Messages

22 days ago

@user_8umigo Welcome to our community forum! I'd like the opportunity to review your billing and make sure you're satisfied with your Xfinity Mobile service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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