Visitor
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2 Messages
Billing rates went up 33%. Good bye Xfinity
I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't want a phone and the response was there was nothing else they could do. I cannot believe that a company can get away with raising a rate by 33%. I have no alternative but to look for another internet provider.
XfinityAlfonso
Official Employee
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2.7K Messages
9 hours ago
Hello user_osy2ts, thanks so much for taking the time out of your day to reach out to us regarding your billing concerns. Any account changes slated to take place on your account are always detailed on your Xfinity statements. Based on how you've described this, the changes are likely due to a promotion expiring(+$30 increase) and changes to our Automatic and Paperless Discount eligibility( must have bank autopay now to receive the -$10 monthly discount).
Understanding Your Xfinity Bill
In both instances, we do provide notices via your Xfinity bill of upcoming changes and when you will see those increases. We'd be happy to review your account for any new cost-saving options, but you can also view these via our Xfinity Plan Builder.
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Again
Expert
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34.4K Messages
3 hours ago
Moved from Compliments [not complaints] to Customer Service.
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