JacobsonLM's profile

New Poster


1 Message

Sun, Jan 10, 2021 8:00 PM

Billing rates and refunds

I have spoken to numerous Comcast customer service reps and can never get a consistent answer.

I have asked several times for a written copy of my agreement and they say they will provide it, but never do so. They promise me my rate will include taxes and fees and then later tell me the rates do not include taxes and fees. The difference is not a few dollars here and there, but anywhere from ten dollars to fifty dollars a month!


Official Employee


2.9K Messages

5 m ago

Greetings, @JacobsonLM! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you had when trying to get information about your agreement. If you would like a copy of it, it should be listed in the MyAccount app or website. For more information please see the following link: https://www.xfinity.com/support/articles/my-account-find-contract

New to the Community?

Start Here