Billing question

@user_cg2oxq Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your account and look for any new promotions that are offered in your area with you. As a member of the Xfinity Social Media team, I will also be able to help you make any changes to your account as needed and effective as of today but would not be able to back date the changes to the start of your current billing cycle. To take a closer look at your account please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it