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user_4n7u7v
1st Topic

Visitor

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3 Messages

Tuesday, June 10th, 2025 10:45 PM

Billing page never loads

I would like to see my billing info but the page never loads. Its always the same problem with xfinity

Question

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Updated 

2 days ago

11

1

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XfinityMarshante

Official Employee

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135 Messages

2 days ago

Hello @user_4n7u7v, Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start.  Sorry to hear you are having issues accessing your bill. Have you tried clearing your cookies and cache? Have you tried another browser? 

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user_4n7u7v

Visitor

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3 Messages

@XfinityMarshante​ yes ive tried both. Restarting device too. Nothing works. Been like this for months

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2 days ago

0

XfinityMarshante

Official Employee

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135 Messages

@user_4n7u7v thank you for providing me with the steps that you have tried. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_4n7u7v

Visitor

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3 Messages

I did and nobody responds

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2 days ago

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