Billing overcharges and unwanted NOW TV charge, need escalation

Hey there harmanp_kent, and thank you for coming to our community to share the details of your billing concerns. I know how upsetting it can be to see I'm being charged more than I should be, much less for anything I did not authorize, so above all we'll always want to do anything we can to ensure anything in need of correcting is addressed. 
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be more than happy to look into this for you.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum