Macinfla's profile

Regular Visitor

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3 Messages

Thu, Sep 17, 2020 8:00 AM

Billing notices

We have paperless billing and in the last two months have not received an email notification when the bill is ready. We only receive an email when the auto-pay is occurring. 

Responses

Official Employee

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2.7K Messages

1 y ago

Hi there, Macinfla! That's frustrating that you haven't been receiving these notifications. Have you double-checked your notification settings online through our website, just to make sure nothing got switched off accidentally? This may help: https://comca.st/2ZNFqIP;

Regular Visitor

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3 Messages

1 y ago

The link that you gave me went to "page not found". However, I have checked my settings and the option to send an email notice of billing is set to ON and it can not be changed. I have checked the email address that you have and the correct address is identified as my preferred email (not the comcast.net address). That same email account is receiving the notice of automatic payment.

 

Also, on my original post I had checked the box to email me when someone replies and that hasn't happened.

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