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Babybrito
1st Topic

3 Messages

Friday, December 6th, 2024 2:21 AM

Billing name change

Hey, I changed the name of my account to my gf who is now covering that for us, however my name still shows up after the update.

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Updated 

22 days ago

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XfinityLinda

Official Employee

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1.8K Messages

5 months ago

Thank you for reaching out here, @Babybrito, about the name change. Did you reach out to us for assistance with the name change, and it didn't complete? You are also able to add your girlfriend on the account as a Manager through xfinity.com by adding a User. You don't have to change the name on the account. 

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Babybrito

3 Messages

No I just followed the steps to change the name on the profile and that was done I believe more then a month ago, but still hasn't been reflected  on any billing statement yet. 

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5 months ago

0

XfinityLinda

Official Employee

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1.8K Messages

@Babybrito Here: https://www.xfinity.com/support/articles/change-account-ownership is a link to the document to get the name changed on the account. More information is needed in order to do that. Let us know if you have any questions. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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Babybrito

3 Messages

I clicked the link and it provides a link to another pager under text that say's "Contact us" but when re-directed I can't seem to find the correct resource for this process. Is the name change on my profile not enough to reflect those changes on the billing statement and is this the only way?

(edited)

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5 months ago

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XfinityRaul

Official Employee

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1.9K Messages

@Babybrito I would like to take a further look into this for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_gkeass

Visitor

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1 Message

22 days ago

Out of Curiosity, did this ever get resolved for you? I'm having the same issue.

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XfinityEricB

Official Employee

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2.2K Messages

 

user_gkeass To do a change of responsibility of the account to another person you would have 2 options. You and the other individual taking over can both go into a service center together to get it done the same day or you can do it online which will take longer for security reasons as it's not face to face. If you are okay with doing it the slower way, I can put in a request to the team to reach out via email to assist you with uploading the documents they need no problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

22 days ago

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