Visitor
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2 Messages
Billing issues
I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service. No one is interested in helping. I have screenshots promising it would NOT affect our plan and would revert to the original price. Repeat- your agent said it was mandatory!
XfinityBradM
Official Employee
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1.1K Messages
8 hours ago
@user_l5cul5 Thank you for sharing your recent experience and allowing us the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into this and provide you with solutions.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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