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user_cu548t
1st Topic

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1 Message

Friday, May 30th, 2025 12:09 AM

Billing Issues

I am wondering why I am already getting billed for my internet due on the 6th when I haven’t activated the router yet and it hasn’t been a month since I bought it. I thought I didn’t get billed until one month after activation?

Question

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Updated 

2 days ago

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XfinityDilary

Official Employee

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2.2K Messages

2 days ago

 

user_cu548t Hey there! Thanks for posting on our Community Forums for assistance. To clarify, we do charge a month in advance. Typically, the first bill is generated after the modem is activated and covers the first 30 days of service. If you have not activated your device yet, we can help investigate. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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